221 East Main Street, Morristown, TN 37816

Simplifying the tasks of businesses since 1962.

Account Resolution Team applies industry-leading technology and decades of experience to close unresolved accounts. Our process is built around transparency and collaboration, first and foremost.

A family-owned company with a rich, regional history.

After starting his career at a collection desk in sales, our company's founder, Harold Nichols, decided to establish his own collection agency in Morristown, Tennessee in 1962. Although he is still involved in business operations, Harold has since passed the torch to his son, Joey Nichols, and daughter, Lisa Sawyer.
Today, Joey Nichols spearheads the team alongside employees who have been with the team for more than a decade. Collectively, our staff boasts more than 70 years of experience.

We serve companies in several industries:

  • Healthcare Providers
  • Dental
  • Credit Unions/Banks
  • Leasing Agents & Landlords
  • Chiropractic
  • Utilities

Our clients say it best.

Trusted by our community’s leaders.

“We have used this agency for several years and have had no reason to change.

They are easy to communicate with and willing to help us and our patients.”

East Kentucky Medical Billing, Hazard, KY

“I have used other agencies, but not in years. Account Resolution Team’s recovery, patient rapport, and customer service is well beyond the other guys. Joey and Robin are always there on the rare occasion we need them.”  

HealthStar, LLC, Morristown, TN