221 East Main Street, Morristown, TN 37816

Simplifying the tasks of businesses since 1962.

Account Resolution Team applies industry-leading technology and decades of experience to close unresolved accounts. Our process is built around transparency and collaboration, first and foremost.

A family-owned company with a rich, regional history.

Since 1962, Account Resolution Team has remained a local, family-owned debt collection company. After starting his career at a collection desk and within the sales industry, Harold Nichols decided to create a new opportunity and established his own
Tri-county collection agency in Morristown, TN.
Although he is still involved in the operations of the business today, Harold has passed the torch to his son Joey Nichols and daughter Lisa Sawyer. Today, Joey spearheads the team alongside employees who have been with the team for more than 10 years. Collectively, the team has more than 70 years of experience.

We serve companies in several industries:

  • Healthcare Providers
  • Retail Companies
  • Credit Unions/Banks
  • Leasing Agents & Landlords
  • Chiropractic
  • Utilities

Our clients say it best.

Trusted by our community’s leaders.

“We have used this agency for several years and have had no reason to change.

They are easy to communicate with and willing to help us and our patients.”

East Kentucky Medical Billing, Hazard, KY

“I have used other agencies, but not in years. Account Resolution Team’s recovery, patient rapport, and customer service is well beyond the other guys. Joey and Robin are always there on the rare occasion we need them.”  

HealthStar, LLC, Morristown, TN